How can I sign up for the courses?
What computer system do I need to have, in order to use the online course features?
Can I use Netscape or any other browser to view the site?
How do I retrieve my Login password, if I have forgotten it?
What do I do if I have forgot my Login id / User id / Email provided?
What do I do if the Email address provided by me during registration, is no longer valid ?
What do I do, if I am being asked continuously to login, even if I have done so?
Why does my Session Expire?
How do I change my system time, so that my Session does not expire?

1. How can I sign up for the courses?

2. What computer system do I need to have, in order to use the online course features?

The following are the system requirements, that you will need to have in order to use our system:

• Operating System:  Any Windows operating system.
• Browser:nternet Explorer 5.0 or higher.
• Screen Resolution: Preferably 800 X 600 or higher .
• Plugins for some software like Shockwave Flash , Adobe Acrobat , Word Viewer .
  
  Top

3. Can I use Netscape or any other browser to view the site?

Presently only Internet Explorer is supported by this system. We are in the process of making this Tutor compatible with Netscape and other browsers. You can download Internet Explorer by following this link .

Top

4. How do I retrieve my Login password, if I have forgotten it?

• Go to the homepage and click on Forgot Password
• A window will pop up. Fill in your user id and submit.
• Your Login password will me mailed to you at the email address provided by you when you had registered.
  
  Top

5. What do I do if I have forgot my Login id / User id / Email provided?

If you have forgot your Login id / User id / Email provided, you need to contact us at online_support@oledu.net

Top

6. What do I do if the Email address provided by me during registration, is no longer valid ?

If the Email address provided by me during registration, is no longer valid, you need to contact us at online_support@oledu.net.com

Top

7. What do I do, if I am being asked continuously to login, even if I have done so?

8. Why does my Session Expire?

• For your security, your Symbiosis Center of Health Care session expires a maximum of 30 minutes after you have logged in. This ensures that nobody else can access your information after 30 minutes.

• Check to see that your computer system time is accurate. Session are time sensitive and may not work if your computer date is incorrect by a large amount.
  
  Top

9. How do I change my system time, so that my Session does not expire?

Ensure that the correct date is on your computer by doing the following:

1. Click on START button on task bar, Go to SETTINGS, CONTROL PANEL. Then double click on Date/Time option.
2. The 'Date/Time Properties' window appears. Under the 'Date' section, verify that the correct month, day, and year appear.
3. If the incorrect month or year appears, please adjust accordingly by using the arrows located to the right of each field.
4. If the incorrect day appears, please click the correct day on the calendar.
5. Click the 'Apply' button and click the 'OK' button.

Top